TYPE
Online Course
DURATION
45 minutes
DESCRIPTION
Learn how to appreciate the difference in personality types and select a communication style accordingly.
Learning Outcomes
By the end of this module you will be able to...
- ...describe personality type theory and use it to categorise customers
- ...predict how different personalities will behave in a sales situation
- ...define a customer's personality type quickly using verbal and non verbal clues
- ...adapt behaviour to build more rapport
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